Show Side Menu

Zero Tolerance

Parsonage Surgery in line with other NHS providers upholds a strict Zero Tolerance Policy on all abusive and aggressive behaviour.  Our staff follow guidelines in relation to appointments / contact with patients as set by the Surgery, any abuse, bad language, agression or violence directed at our team will not be tolerated.

Removal of patients from Parsonage Surgery list:

Having informed an individual patient and discussed the circumstances either verbally or via letter, we would intend to remove a patient from our list for reasons listed below:

  • Living outside of our catchment area
  • Experienced irretrievable breakdown of the doctor / patient relationship
  • Exhibited violent or threatening behaviour to any practice staff
  • Exhibited rudeness / swearing to any practice staff
  • Persistently did not attend appointments without cancelling

There will be no appeal process

 

Your Neighbourhood Professionals. Just a Click Away! Fairweather Windows
Parsonage Surgery, Herts And Essex Hospital, Cavell Drive, Bishop's Stortford, Hertfordshire, CM23 5JH
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Fairweather Windows
Back to top