Parsonage Surgery in line with other NHS providers upholds a strict Zero Tolerance Policy on all abusive and aggressive behaviour. Our staff follow guidelines in relation to appointments / contact with patients as set by the Surgery, any abuse, bad language, aggression or violence directed at our team will not be tolerated.

Removal of patients from Parsonage Surgery list:

Having informed an individual patient and discussed the circumstances either verbally or via letter, we would intend to remove a patient from our list for reasons listed below:

• Living outside of our catchment area
• Experienced irretrievable breakdown of the doctor / patient relationship
• Exhibited violent or threatening behaviour to any practice staff
• Exhibited rudeness / swearing to any practice staff
• Persistently did not attend appointments without cancelling

There will be no appeal process