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Zero Tolerance

Parsonage Surgery in line with other NHS providers upholds a strict Zero Tolerance Policy on all abusive and aggressive behaviour.  Our staff follow guidelines in relation to appointments / contact with patients as set by the Surgery and any abuse directed at our team will not be accepted.

Removal of patients from Parsonage Surgery list:

Having informed an individual patient and discussed the circumstances either verbally or via letter, we would intend to remove a patient from our list for reasons listed below:

  • Living outside of our catchment area
  • Experienced irretrievable breakdown of the doctor / patient relationship
  • Exhibited violent or threatening behaviour to any practice staff
  • Exhibited rudeness to any practice staff
  • Persistently did not attend appointments without cancelling


There will be no appeal process.


To Patients and Carers of patients registered with GP Practices in Bishop’s Stortford, Much Hadham, Sawbridgeworth and surrounding areas

We at East and North Herts Clinical Commissioning Group and NHS England are writing to you to seek your views about extending the opening hours of GP practices in Bishop’s Stortford, Much Hadham, Sawbridgeworth and surrounding areas, known as Stort Valley and Villages.

GP practices in this area are currently open between 8am and 6.30pm Monday to Friday, with some practices open for longer hours on one or two weekdays and some Saturday mornings. These are called “extended hours appointments”.

The new proposal is to offer extended hours appointments every weekday evening and at weekends/early mornings depending on local demand by October 2018. These appointments will be offered from a central surgery hub, which is different to the surgery that you are registered with. The service will be run by Stort Valley Healthcare Ltd which is a collaboration of all GPs in the area.

Everyone registered with a GP practice in the area is asked to give their opinion on these proposals.

Giving your views

To ensure best use of NHS resources patients are asked to complete the survey online at:

Alternatively patients who do not have access or are unable to complete the online survey, click here to download a paper version of the questionnaire.

To ensure your views are considered please complete the survey and return it to the following address:
Public Engagement Team, East and North Hertfordshire CCG, Charter House, Parkway, Welwyn Garden City, AL8 6JL

You can request further copies of the survey for additional members of your household by emailing: or calling: 01707 685 397

NHS England
East and North Hertfordshire Clinical Commissioning Group
Charter House
Welwyn Garden City
Tel: 01707 685 140

The survey will close at 5pm on Friday 20 April 2018 and your responses will
be kept confidential and anonymous.

Following the close of the survey, we will look at all of the responses and use your
feedback to see how we can ensure services continue to meet your needs.
If you have any questions about the content of this letter, would like to request a
copy in an alternative format (such as easy read), or require support in completing
the survey please call: 01707 685 397 or email:


Your Neighbourhood Professionals. Just a Click Away! Fairweather Windows
Herts & Essex Hospital, Cavell Drive, Bishop's Stortford, Hertfordshire, CM23 5JH
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Your Neighbourhood Professionals. Just a Click Away! Fairweather Windows
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