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Zero Tolerance

Parsonage Surgery in line with other NHS providers upholds a strict Zero Tolerance Policy on all abusive and aggressive behaviour.  Our staff follow guidelines in relation to appointments / contact with patients as set by the Surgery and any abuse directed at our team will not be accepted.

Removal of patients from Parsonage Surgery list:

Having informed an individual patient and discussed the circumstances either verbally or via letter, we would intend to remove a patient from our list for reasons listed below:

  • Living outside of our catchment area
  • Experienced irretrievable breakdown of the doctor / patient relationship
  • Exhibited violent or threatening behaviour to any practice staff
  • Exhibited rudeness to any practice staff
  • Persistently did not attend appointments without cancelling

There will be no appeal process.

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Parsonage Surgery, Herts And Essex Hospital, Cavell Drive, Bishop's Stortford, Hertfordshire, CM23 5JH
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