Blood tests can now be booked online at - https://www.pah.nhs.uk/our-services/service/blood-tests-30/
We have launched an online blood test appointment system to improve patient experience.
Appointments for blood tests should be made online, rather than by email or telephone. The appointments system ensures that we can maximise the number of tests we can offer to patients and continue to maintain social distancing in waiting areas.
Appointments will be held at our outpatient departments at The Princess Alexandra Hospital in Harlow, St Margarets Hospital in Epping, and Herts and Essex Hospital in Bishop's Stortford. You should also use the online system to make appointments at Waltham Abbey Health Centre and Ongar Health Centre.
The new booking system named Swiftqueue - is designed to be easy to access and to manage your appointment. When accessing the Swiftqueue system, you will be guided to create an account and follow the on-screen instructions to arrange your appointment.
Minimal information is required in order to set up your account and make an appointment. You will be asked to provide an email address (this does not need to be your own, it could be a friend, relative or Carer who is assisting you, for example), your name and date of birth.
If you arrive without a pre-booked appointment, you will be allocated the next available slot on arrival. This could be later in the day or a different day during busy times, so all appointments should be pre-booked online in advance.
Coronavirus test results:
If you have been tested for coronavirus (COVID-19) the hospital will contact you directly with your result when it is available – Please DO NOT call the surgery.
Test results requested via GP:
Please Note: It is the Patient's responsibility to phone the surgery for results.
The reception team can give out test results between 10.00 and 18.00
The reception team will pass the doctors comment regarding your results to you if you phone in at this time. They can only give you a result once the doctor has viewed the result & commented on it.
We have a strict policy regarding confidentiality and data protection and our receptionists will only discuss test results with the person to whom they relate. We cannot discuss your results with anyone else unless you have given prior permission for the release of this data which we will record. In this instance please complete a 'Third Party Consent Form'.
Please note appointments are now required for blood tests, please see link above for up to date guidance as COVID-19 restrictions have affected previously advertised opening times shown below:
Hospital Blood Test Opening Hours (Monday to Friday): Telephone: 01279 827030
An outpatient phlebotomy service is available on all three Trust sites,
- from 7.00am - 4.30pm at The Princess Alexandra Hospital
- from 8.30am - 4:00pm at St. Margaret’s Hospital
- from 8.30am - 4.30pm at Herts and Essex Hospital
- Children’s phlebotomy in child friendly room is available at The Princess Alexandra Hospital by appointment Monday to Thursday 1.30pm - 2.30pm
Fasting: If you need to fast before having blood taken it will be stated on the form given by your GP - if unsure please ask. If you are fasting, please have plain water only from 8pm the evening prior to your blood test or 12 hours prior.
RADIOLOGY X – RAY OPENING TIMES / DAYS
During the Coronavirus Outbreak, there will be a change in opening times for GP patients to attend for X-Rays, & will be subject to change by Radiology Department.
PLEASE NOTE, PLAIN FILM X-RAY IS A WALK IN SERVICE & PATIENTS CANNOT ARRANGE APPOINTMENTS.
PLEASE BE AWARE OF THE OPENING HOURS & THAT THERE MAY BE EXTENDED WAITING TIMES DEPENDENT ON THE TIME OF DAY & THE AMOUNT OF PATIENTS IN THE DEPARTMENT AT ANY ONE TIME.
Please refer to the opening hours in the Radiology department across all 3 sites.
These hours & restrictions are in place to help maintain social distancing within the waiting areas & as such GP’s must advise patients of the opening hours to help the radiology department to maintain a safe environment for all patients visiting the department for imaging.
Particular reference must be noted regarding the restricted access at Herts and Essex hospital which can ONLY accept referrals marked as URGENT & the closure of the Princess Alexandra Hospital to GP plain film referrals on Thursdays due to the prioritisation of Out-patient imaging referrals.
GP plain film walk in services:
Location: The Princess Alexandra Hospital:
Radiology Dept.- Area B6, Hamstel Road, Harlow, Essex, CM20 1QX
- Routine referrals carried out:
Monday, Tuesday, Wednesday & Friday 8am to 12:30 & 1:30 to 7:45pm
Saturday & Sunday 9am to 1pm
- Please note routine referrals will not be accepted on Thursdays as out patient department imaging referrals will be prioritised on this day
- Urgent Referrals carried out:
Monday to Friday 8am to 7:45pm
Saturday and Sunday 9am to 1pm
Location: Herts & Essex Hospital: Radiology Dept- Haymeads Lane, Bishops Stortford, Hertfordshire, CM23 5JH
- Urgent Referrals ONLY carried out:
Monday to Friday 8:30am to 12:30pm & 1:30 to 4:30pm
Location: St Margarets Hospital: Radiology Dept- The Plain, Epping, Essex, CM16 6TN
- Urgent & Routine referrals carried out:
Monday to Friday 8am to 4:30pm
The Radiology Department will advise us when normal service can be resumed
Cervical Smear Results
Generally take up to 6 weeks to be received at the surgery.
Those tested in the surgery will be ready the same day, those needing further investigation at the hospital will take up to 4 days.