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Telephone Issues at Parsonage Surgery: July 2021

The Telecoms team at Princess Alexandra Hospital are currently trying to resolve telephone system issues which are affecting many departments at Herts & Essex Hospital.

Our staff are answering calls continuously, however callers are not receiving an engaged tone & are being given the option to leave a voicemail, the telecoms are working to rectify this. Please do not leave a voicemail as we are unable to retrieve or respond to voicemails.We would encourage patients to use e-Consult or email parsonageadmin@nhs.net

We will keep our website updated regularly & apologise for any inconvenience whilst the work is being completed.


Telephone Issues at Parsonage Surgery: July 2021

The Telecoms team at Princess Alexandra Hospital are currently trying to resolve telephone system issues which are affecting many departments at Herts & Essex Hospital.

Our staff are answering calls continuously, however callers are not receiving an engaged tone & are being given the option to leave a voicemail, the telecoms are working to rectify this. Please do not leave a voicemail as we are unable to retrieve or respond to voicemails.We would encourage patients to use e-Consult or email parsonageadmin@nhs.net

We will keep our website updated regularly & apologise for any inconvenience whilst the work is being completed.


In response to the COVID-19 pandemic, NHS England & NHS Improvement have supported all GP practices in England with the rapid implementation of a ‘total triage’ model using telephone & online consultation tools, this was in-line with national requirements to keep patients safe, whilst COVID infection rates were high & before the vaccination was widespread.

Total triage means that every patient contacting us by eConsult, Email or Telephone, is first triaged – giving an overview of their symptoms for a clinician to review; an appropriate appointment can then be offered i.e. telephone, video or face 2 face to meet patient needs..

As Government guidelines ease & we continue to face unprecedented demands for our services, we will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most, therefore triage is important to reduce avoidable footfall in practices & protect both patients & staff from the risks of infection.

Thank you for your continued support.


Welcome to Parsonage Surgery

For those who require documentation in a different format please click the link below easyhealth.org.uk

About Us

We are a growing family orientated practice based within Herts & Essex Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

This website provides many online facilities, including appointment booking / cancellation & prescription ordering. It also contains a vast range of health information & resources, along with practical information on visiting the surgery. We hope you find it useful & informative.

The surgery is involved in Practice based Commissioning alongside our neighbouring practices in Bishops Stortford & Sawbridgeworth. We enjoy strong relationships with them & the Clinical Commissioning Group for East & North Hertfordshire.

Thank you for visiting our website, we wish you a happy & healthy day.

NHS App

The new, simple & secure way to access a range of NHS services on your smartphone or tablet.

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Online Services

You can book/cancel appointments & order repeat prescriptions online.

To use SystmOnline you will need a Practice ID number & Access ID number which can be obtained from the practice reception team upon production of suitable identification, & in conjunction with a password, will be unique to you.

Please contact reception for more information. Click on the link below to access SystmOnline.

systmonline

Contact Details

Parsonage Surgery

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Your Neighbourhood Professionals. Just a Click Away! Care By Us Ltd
Your Neighbourhood Professionals. Just a Click Away! Care By Us Ltd