Missed Appointments

'DID NOT ATTEND' APPOINTMENT STATISTICS - 2020

Missed appointments cause valuable and limited NHS resources to be wasted.

These are always recorded in an individual's record and constant misuse of the system may result in the irrecoverable breakdown of Doctor / Patient relations.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the surgery reserves the right to remove them from the list.

Please contact us immediately if you need to change an appointment. We do of course understand that some circumstances can lead to appointments being missed and would appreciate you letting us know when this is the case.

Patients with mobile numbers recorded receive both text confirmation & reminders for appointments, our reception staff also endeavour to call anyone with a double appointment to confirm patient will still be attending.

Please remember to cancel your appointment if you are unable to attend, giving at least 30 minutes notice.

Your co-operation is appreciated and will enable other patients in need to utilise a cancelled appointment slot, this also assists in reducing waiting times. 

You can use any of the following methods:

1. Cancel online using SystmOnline (if you are already registered). 
   Booking and Cancelling Appointments in SystmOnline web application https://www.youtube.com/watch?v=riXcWbI3S5g
2. By Email: parsonageadmin@nhs.net
3. By Telephone: call us on 01279 827608
4. In Person: pop into the surgery and let the receptionist know in person.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the surgery reserves the right to remove them from the list.

Our Patient Participation Group (PPG) continue to review DNA figures and are proactive in supporting us to reduce DNA's.