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In response to the COVID-19 pandemic, NHS England & NHS Improvement have supported all GP practices in England with the rapid implementation of a ‘total triage’ model using telephone & online consultation tools, this was in-line with national requirements to keep patients safe, whilst COVID infection rates were high & before the vaccination was widespread.

Total triage means that every patient contacting us by eConsult, Email or Telephone, is first triaged – giving an overview of their symptoms for a clinician to review; an appropriate appointment can then be offered i.e. telephone, video or face 2 face to meet patient needs..

As Government guidelines ease & we continue to face unprecedented demands for our services, we will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most, therefore triage is important to reduce avoidable footfall in practices & protect both patients & staff from the risks of infection.

Thank you for your continued support.


Welcome to Parsonage Surgery

Due to the increased number of emails being received by the surgery, we now request patients utilise e-Consult instead.  

Phased building work to reconfigure Parsonage Surgery started March 2022.

Build related noise has affected our site; we apologise for any inconvenience caused & we continue working with the build team to minimise this as much as possible.

We are here to help you.  Please treat us with respect

 

Contact Details

Parsonage Surgery

  • Telephone 01279 594450
  • Out of Hours NHS111

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