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Zero Tolerance

Parsonage Surgery in line with other NHS providers upholds a strict Zero Tolerance Policy on all abusive and aggressive behaviour.  Our staff follow guidelines in relation to appointments / contact with patients as set by the Surgery and any abuse directed at our team will not be accepted.

Anyone directing verbal abuse to any members of our staff will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated.  Any further incidents of aggressive or abusive behaviour will result in a patients removal from the Parsonage Surgery list due to breakdown in Doctor / Patient relationship.

There will be no appeal process.

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Herts & Essex Hospital, Cavell Drive, Bishop's Stortford, Hertfordshire, CM23 5JH
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