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Feedback & Complaints

Feedback/Compliments:

Please feel free to comment via NHS Choices website or email parsonageadmin@nhs.net

Complaints:

The surgery team strive to provide patients with an effective and friendly service, if however you feel that the care or service you have received has not met these goals we need you to tell us so we can improve.

If you wish to raise an issue, please advise our Reception Team to ensure we can resolve matters together as quickly as possible. If a resolution is not possible at the time that it arises, please complete our Patient Complaint Form. This can then be emailed to us via parsonageadmin@nhs.net or returned to the Reception Team.

On receipt of your Complaint Form, our Complaints Officer will implement our Complaints Protocol, investigate further and communicate back to you.

If after this process you remain unhappy with the conclusion, you can contact the Parliamentary and Health Service Ombudsman.

Click here to download our Patient Complaint Form.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

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Herts & Essex Hospital, Cavell Drive, Bishop's Stortford, Hertfordshire, CM23 5JH
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